Blog-HIDDEN COSTS OF ACQUIRING A BORROWER BORROWER RETENTION MATTERS

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The cost of acquiring borrowers through digital channels is rising through Q4 of 2020.

Despite the current pandemic, successful professionals know that marketing can make or break a business (in more ways than one). Ads and other online marketing channels can bring in clients, but they can also drain your budget. According to a 2017 Real Estate Webmasters study, one in eight real estate agents invested over $20,000 into marketing in just one year—and the top three percent spent more than $80,000!

Various Marketing Channels

Loan agents and other real estate pros have started to realize just how much goes into modern marketing. The 2017 study discovered that websites and digital marketing were the highest-ranked marketing tools for the real estate business. Of the 300 real estate brokers, agents, and team leaders surveyed:

 

  • 70% had a website
  • 38% used social media marketing
  • 23% took advantage of search engine marketing (a rising industry, also known as SEO marketing)

 

Offline, some 26% of real estate pros used newspaper advertising to lure in potential business. Besides the marketing channels just mentioned, 10% of organizations used:

 

  • Magazines
  • Online Ads
  • Door-to-door flyers
  • Local sponsorships

 

In just a decade or two, real estate businesses—which had, in large, an offline presence—have had to pivot towards the world of digital marketing. For some, this new marketing channel was just what they needed. For others, it costs too much for what seemed like too little.

Other Hidden Costs for Online Marketing

Many of those surveyed in the study said they would be investing more money into their web platform spending. The web platform would include:

 

The company’s website: Your website is your first impression. Consumers are having less patience for businesses that can’t keep up with the times.


Web hosting: A poor web host can significantly impact customer experience. From slow loading times to security issues, low-performing web hosts can drive clients away.


Customer relationship management system: Maintaining good relationships with existing customers is critical to any business’ success. More organizations are opting to use online platforms to manage their customer relationships. For lenders, intelligence systems like Sales Boomerang can help retain borrowers no matter what stage in the lender-borrower relationship.

 

These investments are essential for businesses in the 21st century to thrive—but they add up.

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