A Guide to Customer Retention in The Current Mortgage Industry
Author: Volly What is retention? Retention is the ability of a company to attract repeating sales from their existing customers. Prioritizing customer retention directs the
Lead generation is the act of bringing new prospects into the lender’s marketing ecosystem.
This could be through digital marketing, traditional marketing, networking, referral partnerships, buying leads from lead aggregators — any activity that produces phone numbers, email addresses, and other contact info of prospective borrowers.
For Mortgage Professionals
The more leads received by a mortgage lender, the more chances they have to acquire a new client, drive more loan applications, and increase funded loan volume.
A copious flow of leads makes it easier to attract new mortgage originators as well as retain current mortgage originators, branches, and strategic partners.
Building an in-house lead generation funnel is sustainable and highly profitable over the long term.
Buying leads directly from major lead aggregators often means buying from a potential competitor. That said, it’s a turnkey solution to drive significant volume for a lender.
50% of mortgage leads do not have a REALTOR. Providing referrals to a REALTOR partner creates a relationship of loyalty and reciprocity.
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